Refund policy

At RJ Jewellery, we strive for complete customer satisfaction. However, due to the nature of imitation jewellery, please review our refund and cancellation terms:

1 Order Cancellation

  • Orders can be cancelled by contacting 9822527851 – Rj Jewellery.
  • Once shipped, orders cannot be cancelled.
  • To cancel, email us at support@rjjewellery.com or call our helpline.

2 Refund Policy

  • Refunds are provided only in the case of:
    • Damaged products upon delivery (with unboxing video proof)
    • Incorrect item received
  • Refunds will be processed within 7-10 business days to the original payment method.

3 Exchange Policy

  • Exchanges are allowed for damaged or defective items only.
  • To be eligible, you must inform us within 48 hours of receiving the product with proof.

4 Non-Refundable Items

  • Used, worn, or altered products
  • Products returned without original packaging